We are constantly developing our products further in order to optimize quality and performance. One of our main service features is our customer support after delivery. Our service covers setup at location, training and full support during ongoing use.
Our machines are packed into crates and shipped as partly assembled machine kits. The service includes the presence of a plek technician to ensure that the machine is unpacked, erected and assembled in an appropriate manner. He makes sure that the necessary connections (electricity, compressed air, internet...) are present on site.
Each machine is delivered so that after assembly and a series of self-tests it can start processing the first instruments. Depending on the configuration and version of the machine, setup should normally take from half to one working day.
After setup the staff to be trained are introduced to the functioning and handling of the plek pro. After three days of training plek operators can execute all necessary tasks by themselves.
The training course is comprised of the following topics:
With prior agreement, individual plek pro training is possible at plek in Berlin or with our partner Joe Glaser in Nashville (TN/USA).
24.06.2010
Stockholm GuitarLabs upgrade to Plek Station!
The guys at GuitarLabs Scandinavia have made the move to upgrade their business.....
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24.06.2010
Plek expands Sales Structure in North America
With the addition of Jeff Silver as sales representative, Plek is signaling a clear move to better serve the U.S. and Canadian markets.
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16.06.2010
G&L Plek Pro video
G&L's Director of Manufacturing Steve Grom talks about the Plek Pro
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