HomeSitemapImprint

Deutsche Version   

We are constantly working on further development of our products to optimize quality and performance. A main feature is our customer support after delivery. Our service will cover setup at location, training as well as full support at ongoing use.

Plek pro Setup

Our machines are packed into crates and shipped as partly assembled machine kits. The service includes the presence of a plek technician to ensure that the machine is unpacked, erected and assembled in an appropriate manner. He makes sure that the necessary connections (electricity, compressed air, internet...) are present on site.

Each machine is delivered so that after assembly and a series of self-tests it can start processing the first instruments. Depending on configuration and version of the machine setup should normally take from half to one working day.

Plek pro Training

After setup the staff to be trained are introduced to the functioning and handling of the plek pro. After three days of training the plek operator can execute all necessary tasks by himself.

The orientation is comprised of the following topics:

• Preparation and follow-up work of the instrument
• Evaluation of the measured data
• Optimal adjustment of the truss rod
• Evaluation of the (new) fretwork
• Working with the virtual fretboard (compound radius, fall-off, etc.)
• Working with templates
• Troubleshooting, tips and tricks
• and more!

With prior agreement, individual orientation into the functioning of the plek pro is possible at plek in Berlin or at our partner Joe Glaser (Nashville/TN/USA).